Who is to blame for Healthcare.gov? (Hint: The Initials are RPV) - by Ben Wanamaker and Devin Bean

Who botched Healthcare.gov? The contractors, politicians, and president all claim that they are not responsible – and they are all right. Forcing a new idea into a locked government business model virtually guaranteed that problems would arise. Further understanding how an organization’s capabilities define its actions can help explain how problems arose with Healthcare.gov and, in the second post in this series, help illuminate how these problems can be fixed.