Links

How I Built This is a podcast - Southwest Airlines: Herb Kelleher (LINK)

Related book: Nuts!: Southwest Airlines' Crazy Recipe for Business and Personal Success

Fairholme Capital Management Public Conference Call Transcript [H/T Will] (LINK)

Alfred P. Sloan on Automobile Distribution (LINK)

Related book: My Years with General Motors

Don’t Be A Chicken - by Ian Cassel (LINK)

Reflecting on Mass Customization - by Shai Dardashti (LINK)

In the game of life, anything times zero must still be zero - by Rory Sutherland (LINK)

Edge #482: Glitches - A Conversation With Laurie Santos (LINK)